Terms of Service

You must be at least 18 years old and authorised to bind the company or entity you represent to these Terms. By using the Service on behalf of a company, you represent that you have such authority. We may decline to provide the Service to any party at any time, including for suspected fraud, regulatory non-compliance, or activities that would damage our reputation or that of the directory.

PetCMO operates a B2B directory listing North American pet supplement contract manufacturers and original design manufacturers (“Manufacturers”) that hold NASC Preferred Supplier status, FDA cGMP certification, or comparable third-party accreditations. The Service offers:

• Public, indexed directory profiles of Manufacturers.
• Search and filtering by dosage form, species, certification, MOQ, and region.
• A Request-for-Quote (“RFQ”) workflow that delivers buyer briefs to one Manufacturer (direct) or to all Manufacturers matching a set of filters (broadcast).
• Paid Membership tiers that unlock enhanced placement and direct RFQ delivery.

PetCMO is not itself a contract manufacturer, distributor, broker, or agent for any Manufacturer. All commercial relationships formed through the Service are between the buyer and the Manufacturer; PetCMO does not insert itself into, take a commission on, or guarantee any resulting transaction.

Access to certain features requires an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for the security of your credentials and for all activity under your account.

Premium Membership is offered on an annual basis at the published price (currently $1,500 per year). Membership fees are billed in advance by our merchant of record, Lemon Squeezy. Per-lead fees for broadcast RFQs are billed monthly on a usage basis. All fees are stated in U.S. dollars and are exclusive of any taxes that you are responsible for paying.

Subscriptions auto-renew at the then-current rate unless cancelled before the renewal date. You may cancel at any time from the dashboard. Cancellation stops future renewals but does not refund the current period except as described in our Refund Policy.

You agree not to:

• Submit false, misleading, or fabricated RFQs, listings, or claim information.
• Scrape, crawl, or harvest directory content at a rate that interferes with normal operation, or bypass technical access controls.
• Use the Service to harass, defame, or spam any Manufacturer, buyer, or PetCMO staff member.
• Attempt to resell, sublicense, or repackage the Service or any directory content for commercial redistribution without our written consent.
• Use the Service in violation of any applicable export control, anti-spam, or consumer protection law.

We may investigate and, where appropriate, suspend or terminate accounts that violate this section.

Manufacturers may claim a directory profile by verifying control of a corporate email or domain associated with the listing. Claiming does not constitute endorsement by PetCMO; certifications are sourced from NASC and FDA registries and are verified on a best-effort basis. Claimed Manufacturers may update their profile content; we retain editorial discretion over layout, ranking, and featured placement.

When a buyer submits a direct RFQ to your company, you (the Manufacturer) receive the buyer’s contact information, brief, and any attachments delivered through the Service. The buyer’s data is yours to use for the purpose of responding to that RFQ. You may not add the buyer to marketing lists, resell the lead to a third party, or use it for unrelated solicitation. PetCMO retains a copy of the RFQ record for support, analytics, and dispute resolution; we do not sell buyer information.

The Service, including all software, designs, layouts, taxonomy, copy, and the compilation of directory data, is owned by PetCMO or its licensors and is protected by copyright, trademark, and other laws. The PetCMO name and logo are our trademarks. Manufacturer trademarks, brand names, and certification marks remain the property of their respective owners; we use them only with permission or under nominative fair use for the purpose of accurate directory identification.

You retain ownership of content you submit (your listing copy, logo, and RFQ briefs) and grant PetCMO a worldwide, non-exclusive, royalty-free licence to host, index, display, and distribute that content as part of operating the Service.

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, PetCMO disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:

• Directory data is complete, accurate, current, or free from error, including NASC and FDA certification status.
• Any RFQ will receive a response, that any Manufacturer will accept work, or that any commercial outcome will result.
• The Service will be uninterrupted, secure, or free of harmful components.

Certification and licensing data is aggregated from public registries for informational purposes only. Always verify credentials directly with the issuing body before entering into a manufacturing contract.

To the maximum extent permitted by law, PetCMO and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, business, goodwill, or data, arising from or related to your use of the Service, regardless of the legal theory and even if we have been advised of the possibility of such damages.

Our aggregate liability for all claims arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid us in the twelve (12) months preceding the event giving rise to the liability, or (b) one hundred U.S. dollars (US$100).

Premium Membership fees are non-refundable once the Service has been activated or consumed (for example, an RFQ dispatched, a lead delivered, or the listing rendered to buyers). A narrow seven-day cooling-off exception applies only if no part of the Service has been used, and a full refund is also issued where our system fails to deliver the Service due to a confirmed fault on our side. RFQ lead purchases are non-refundable once dispatched. See the full Refund Policy for the cooling-off conditions, request procedure, and disqualifying circumstances.

We may suspend or terminate your access to the Service at any time, with or without cause, including for violation of these Terms, non-payment, or extended inactivity. You may terminate at any time by stopping use of the Service or, for paid accounts, cancelling from the dashboard. Sections that by their nature should survive — including Intellectual Property, Disclaimers, Limitation of Liability, Governing Law, and indemnification — survive termination.

We may update these Terms from time to time. When we do, we will revise the effective date above and, for material changes, provide reasonable notice through the Service or by email. Continued use after the effective date constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

Questions about these Terms can be sent to [email protected]. For privacy-related requests, see our Privacy Policy.